Experience the Future Today
Revolutionary gadgets with cutting-edge technology that adapts to your needs.
Revolutionary gadgets with cutting-edge technology that adapts to your needs.
These Terms and Conditions of Sale (“ToS”) apply to all purchases made and all services offered on https://www.oalemobile.com and all relevant subdomains (“Website”). Please
read the ToS carefully so that You (“Buyer”) know Buyer’s rights and obligations.
Products offered on the Website are sold by
For all European Territories except the banned regions:
SHX Technology CO. LTD, having its registered office at D69, 3RD Floor, Asset Corp Plaza and N0.21 Obafemi Awolowo Way, OPP. Michael Road, Ikeja, Lagos, Nigeria with registration number RC 1547664 (“CAC”)
Contact E-Mail
For Kano: info@oalemobile.com
For the Nigeria:
SHX TechnologyCO. LTD, having its registered office at 09 Beirut Road, Ibrahim Mijin Yawa House, Kano, 700211, Nigeria with registration number RC 1547664 (“CAC”)
Contact E-Mail
For Lagos: info@oalemobile.com
Both SHX Technology CO. LTD Lagos and SHX Technology CO. LTD Kano are referred hereinafter as “Seller” for
their applicable territories.
The legal statement, privacy policy, platform specification, notices, announcements, operating rules, help
documents and other binding documents available to the Buyer on the Website, shall be supplementary agreements to
these ToS with same legal force. If Buyer use the services of this Website, it shall be deemed as an implied
acceptance by Buyer tothe above supplementary agreements.
The present ToS apply for any purchase made by Buyer as of the 09th of December 2019 and may be revised at any
time by Seller. For any purchase made prior to the 09th December 2019, the ToS published at the time of purchase
by Buyer shall apply to that particular purchase.
Contract or Agreement: the contract governed by these ToS resulting from an offer by the Seller to sell Products
to the Buyer and the Buyer’s acceptance of the Seller’s offer. The Contract will be concluded at the place of the
Seller.
Buyer: You, the Buyer, a natural person who (if necessary) is duly registered at mi.com and/or has downloaded the
App and has placed an order with the Seller. If the Buyer is not of legal age to form a binding contract with the
Seller, the Buyer may use the services only with involvement of a parent or guardian. In addition, in this case
the Seller reserves the right to refuse service, terminate accounts, terminate the Buyer rights to use the
services, remove or edit content, or cancel orders in its sole discretion.
OALE Account: the personal Buyer´s mi.com account in order to execute the Contract or Agreement (if necessary) and
receive information from the Seller.
Products(s): the Products and/or Services offered for sale by the Seller on the Website.
These ToS apply to all offers, contracts and deliveries by the Seller on the Website unless expressly otherwise
agreed.
3.1 The Seller’s sales prices are listed in the displayed currency on the Website and include all duties, fees
and other mandatory or statutory charges applied upon sales by the Seller, including VAT (if applicable).
3.2 All prices and information on the Website are intended to be accurate and complete; however, in certain
situations pricing and other errors may occur. The Buyer shall have no right to rely upon a price that is
obviously or materially lower than the prevailing retail price for that Product. In the event the Seller’s
published price for a Product is obviously or materially lower than the prevailing retail price due to the
Seller’s pricing error, the Seller has no obligation to sell at that price and shall be entitled to cancel the
Contract with the Buyer before shipment and delivery.
Correspondingly, if the Seller has offered a Product or Service at a price that is materially or obviously higher
than the prevailing retail price for that Product due to a pricing error and accepted the Buyer’s order at that
price, the Seller will allow the Buyer to cancel the Contract and /or reimburse the Buyer for the difference
between the higher price and the true price.
3.3 Unless otherwise stipulated on the Website and in the order process, the Seller’s delivery and administration
charges are included in the final price payable for the Products. Any charges or fees that will be added to the
Product price will be visible to the Buyer during the order process and before the Buyer is placing the binding
order.
3.4 The shipping costs for Products are specified on the Website’s shipping cost page and/or specified in the
order process.
3.5 Payment shall and can only be made by credit or debit card or by any other payment method offered on the
Website. Payment is charged in the displayed currency and Seller does not take any liability for any currency or
exchange rate discrepancies. Any refunds to the Buyer will be made to the payment method used when placing the
binding order in the currency as initially displayed on the Website.
4.1 Contracts will only be entered into through the Website or via the App.
4.2 When the Buyer has placed an order on the Website, the Seller will send the ordering information by email.
Until the reception of such E-Mail send by Seller, the Buyer has the right to cancel the order and terminate the
Contract, without prejudice to the right of withdrawal provided for in the following sections.
4.3 The order information data created by the system is automatically generated by the computer information system
pursuant to the contents the Buyer filled in. A Contract relationship shall be deemed established (unless 3.2
applies) between the Buyer and the Seller only after the receipt of an email confirmation sent by the Seller to
the Buyer with respect to the Products that will be actually sent directly to the Buyer. Only those confirmed
Products, which are confirmed by the E-Mail from the Seller will form part of the contract and will be delivered
to Buyer.
4.4 Each Contract must be paid for in advance of delivery. Products will only be shipped after the Seller’s
verification of the payment. The required advance payment by the Buyer for the purchase of Products in a timely,
full and legal manner is part of the contract offer.
4.5 The Buyer is solely liable for payment of any fees charged by its bank, card company or other provider of the
Buyer’s selected payment option. The Buyer understands and agrees that the Seller implements the method of first
payment before delivery. The required payment paid by the Buyer for the purchase of Products in a timely, full and
legal manner is part of the contract offer Buyer sends to the Seller, also is the premise that the Seller will
deliver the Products to the Buyer. If Buyer fail to complete the payment in a reasonable manner or at the
specified time, the Seller shall have the right to cancel the order.
5.1 Buyer’s order and Contract will be processed and performed when the Seller has received the Buyer’s full
payment.
5.2 As the Seller focuses on business towards the end consumers, the Seller will act only at retail level and the
number of products that may be purchased by one Buyer may be limited. Procurement services are not allowed.
Procurement service refers to the behaviour by which a natural or legal person is purchasing the Products through
the Website and reselling such Products to other natural or legal persons. If the Seller finds that a Buyer has
the records of resale of the Products purchased from the Website, the Seller shall have the right to no longer
allow this Buyer to purchase the Products, and it is possible to permanently close this Buyer’s account and
prohibit the Buyer from re-registering a Buyer’s account on the Seller Website within a certain period of time.
This prohibition of resale clause also applies to the Products purchased by the Buyer on behalf of a unit via the
government and enterprise group purchase method on the Website. The liability and loss caused by the Buyer sale or
resale of Products on Website shall be borne by the Buyer.
5.3 If the Seller publishes the limited quantity of certain Products on the Website, and if Buyer plans to
purchase more than the limited quantity of the Products, Buyer may contact the Seller. The Seller shall have the
right to cancel the order that the Buyer has submitted for more than the limited quantity. The above-mentioned
limited quantity may be applicable to several individual Buyer accounts, under certain situations. In this regard,
if the Buyer places orders through multiple accounts within a certain period of time, the number of cumulative
single orders can not exceed the limit quantity of the Products, provided that the Seller determines that the
actual purchaser of such single orders is one and the same person or is closely related to another Buyer by the
delivery address, the IP address of the order, the contact number, receiver and other information. In such
circumstances, if the total purchase quantity of the multiple orders exceeds the limit quantity of the Products,
the Seller has the right to cancel the relevant orders. Seller has the right to decide whether to close the
Buyer’s account based on such situation and whether to prohibit the Buyer from re-registering a Buyer OALE Account
within a certain period of time.
5.4 The Seller will try its best to meet the Buyer demands, avoiding the Products the Buyer purchase are out of
stock. Due to technical obstacles and various factors that are difficult to control and avoid, the Seller cannot
guarantee that all requested Products in the order the Buyer submitted will be in stock. Seller will make his best
efforts to mark those out of stock Products. If the Products the Buyer ordered are out of stock, both the Buyer
and the Seller shall have the right to cancel the order, and if the Buyer has already paid, the payment will be
refunded to the Buyer.
5.5 For the Products the Buyer purchases, the Seller will send the Products to the Buyer’s designated delivery
address through a logistics company (except for out of the delivery range). Seller cannot be held responsible for
any adverse damage or other consequences resulting from receiver’s behaviours. If signature and confirmation are
required, Buyer or receiver shall sign for the receipt of Products after reading the relevant terms of
delivery.
5.5 Buyer shall accurately fill in the Buyer’s name, (if applicable) receiver’s name, delivery address contact
information and other necessary information required by the Seller. The Products purchased will be delivered at
the delivery address specified. Any loss caused by the Buyer’s change of contact person or related delivery
information shall be at the Buyer’s own risk. If the order is delayed or fails to be delivered arising out of the
following circumstances, the Seller shall not bear the responsibilities, consequences or costs and reserve the
right to cancel the order unilaterally:
• The delivery address, contact information, etc. are incorrect, non-existent or not detailed enough;
• The delivery person contacts the receiver through the reserved receiving mobile phone number twice, which unable
to connect or no answer;
• repeated delivery of the Products due to absence;
• Force majeure, such as natural disasters, traffic,, strikes, riots, government actions, sudden wars,
etc.
5.6 The content, price, quantity, and availability of the Product/service of/on the Website may change at any time
without prior/special notice (however Seller will make best efforts to inform Buyer where necessary or possible.
5.7 In case the order has been cancelled by Seller’s decision, the benefit (excluding cash value) of a discount
coupon in possession of the Buyer before the order may be credited back the Buyer’s account, after Buyer’s
request. Special terms for certain coupons may be applicable and shall prevail.
If the order is cancelled for any reason, the shipping code (F Code) used for the purchase of the Products, is
invalid and may not be used again.
Seller shall have the right to limit whole or part of Buyer rights in exceptional situations, cancel related
unfulfilled orders, or cancel Buyer’s OALE Account if Buyer is involved in any of the following actions:
(i) Buyer affects the normal operation of the Website or the services provided by the Website to other users like
on-line attacks and mass advertisements;
(ii) Buyer repeatedly publishes information not related to the sold Products or services in the comment area or
consultation area;
(iii) Buyer seeks benefits by improper means (such as plug-in tools, network attacks, etc.);
(iv) Buyer rejects the Products multiple times or refuse to accept Products without objective reasons;
(v) Buyer engages in claiming or reselling Products through account shopping (such as wholesale, retail);
(vi) The order information Buyer provides (including but not limited to name, phone number, ID number, email
address, etc.) is untrue, inaccurate or incomplete;
(vii) Buyer affects the normal operating order of the Website or conducts illegal activities.
5.8 If Buyer’s OALE Account is terminated, for the open orders generated during the validity period of the account,
OALE may notify Buyer decide whether to close the open orders or to proceed to the delivery.
5.9 Once Buyer’sOALE Account is terminated, Buyer’s right to use the services on the Website shall be terminated as
well. Seller shall not be liable to Buyer for terminating this Agreement in accordance with the provisions of
these ToS, including terminating Buyer’s account and deleting Buyer’s content on the Website.
6.1 The Buyer has the right to withdraw from the Contract within 14 calendar days without giving any
reason.
6.2 The withdrawal period will expire after 14 calendar days from the day the Buyer acquires physical possession
of the Product.
6.3 To exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the
Contract by an unequivocal statement.
6.4 The Buyer may use the model withdrawal form on the Website. If the Buyer elects to use such form, the Buyer
can also electronically fill in and submit the model withdrawal form or any other unequivocal statement offered on
the Website. If the Buyer uses this option, the Seller will communicate to the Buyer an acknowledgement of receipt
of such a withdrawal as soon as practically possible.
6.5 To meet the withdrawal deadline, it is sufficient for the Buyer to send the communication concerning the
exercise of the right of withdrawal before the withdrawal period has expired to the Seller by any official way
published on the Website (i.e. E-Mail, Hotline, Chat) and offered by the Seller.
7.1 During the withdrawal period, the Buyer shall handle received Products and packaging with due care. The Buyer
must only unpack or use the Product to the extent necessary to determine the nature, properties and functioning of
the Product.
7.2 The Buyer may be liable for a decrease in value of the Product if the Buyer has used, damaged or otherwise
disposed of the Product in a manner that is not consistent with clause 7.1.
8.1 If the Buyer withdraws from the Contract, the Seller shall refund to the Buyer all payments received from the
Buyer, including the costs of delivery (with the exception of the supplementary costs resulting from the Buyer’s
choice of a type of delivery other than the least expensive type of standard delivery offered by the Seller),
without undue delay to the initially used payment method. However, Buyer acknowledge that depending on the type of
the payment method, the processing times of refunds are sometimes beyond Seller’s control and may exceed standard
refunding times.
8.2. The Seller will carry out such reimbursement using the same means of payment as the Buyer used for the
initial transaction, unless the Buyer has expressly agreed otherwise. The Seller – in its sole discretion - may
withhold the refund until the Seller has received the Products back or the Buyer has supplied evidence of having
sent back the Products.
8.3 The Buyer shall send back the Products without undue delay and in any event not later than 14 calendar days
from the day on which the Buyer communicated the withdrawal from the Contract to the Seller. The deadline is met
if the Buyer sends back the Products before the period of 14 calendar days has expired. The Buyer shall return the
Products as received including but not limited to packaging, package contents, accessories and (free) gifts.
(Free) Gifts include material objects, points, vouchers, coupons, etc. If the (free) gifts fail to be returned at
the same time, the Buyer shall pay for the (free) gifts in accordance with the actual value or Seller may deduct
such costs from the total refund amount due to Buyer.
8.4 The Buyer will have to bear the direct cost of returning the Products by regular mail. If the Product by its
nature cannot normally be returned by regular mail, the Buyer will have to bear the direct cost of returning the
Products.
The Seller is not obliged to accept withdrawal and refund the purchase price in case of:
a) quickly perishable Products or any Products having a limited shelf-life; and/or
b) sealed software, memory (e.g. SD or USB memory), audio or video recordings if such Products were unsealed after
delivery to the Buyer; and/or
c) The provision of digital content which is not provided in a physical medium where the performance has begun
with the prior express consent of the consumer and user with the knowledge on his part that he consequently loses
his right of withdrawal.
d) the Product has been personalised or made to the Buyer’s specifications to the extent the Seller has made it
clear on the Website or confirmed in the order confirmation that such Products are excluded from the withdrawal
and return rights.
In the event of a force majeure situation (including but not limited to strikes, extreme weather conditions,
embargoes and any other situation which is beyond the control of the Seller), the Seller’s obligations under the
Contract are suspended during the period of the force majeure situation.
Product warranties are available on the Website.
12.1 A Product is defective or non-conformant if it does not comply with the Seller’s description or if it cannot
be used for it’s intended purposes. The Product is also defective if it is not of normal quality and does not
perform as it can be reasonably expected.
12.2 If a Product is found to be defective upon installation or use or if the Product does not conform to the
Contract, the Buyer must inform the Seller as soon as possible according to the statutory provisions but in any
case, no later than 2 years from the date of delivery.
12.3 If the Product is defective or non-conformant, the Buyer may require the Seller to remedy the defect. The
Seller shall be entitled to determine in its sole discretion whether the Product will be repaired or replaced or
refunded. Should, within a reasonable time, a repair fail, the Buyer may be entitled, at the Buyer’s discretion,
to return the Product and demand a refund, or demand an appropriate price reduction if the Buyer decides to keep
the defective Product.
12.4 Claims for defects or non-conformity cannot be raised against the Seller and the Seller shall have no
liability to the Buyer if and to the extent:
a) The defect arises or is due to the Buyer’s abuse or misuse of the Product, fire, liquid contact and similar
causes external to the Product which are beyond the control of the Seller;
b) The defect is caused by the Buyer’s use of the Product for non-intended purposes or contrary to the
manufacturer’s or the Seller’s instructions, manuals or guidelines;
c) The defect arises from the Buyer’s own or unauthorized repair/manipulation, or the use of non-authorized
ornon-original spare parts, software or components.
13.1 If the Buyer has a complaint about the handling of the Contract or the provision of the Seller’s services in
relation to the Buyer’s purchase of the Products, the Buyer may contact the Seller through the phone numbers,
email address, web links or postal addresses indicated on the Website. In order for the Seller to handle a
complaint by phone or email, please provide:
(i) order number,
(ii) Buyer name and address,
(iii) E-mail address,
(iv) a description of the basis for the complaint, and
(v) what remedies or actions are required from the Seller.
13.2 The Seller is not obliged to respond to any complaints raised through the use of social media (e.g.
Facebook, Twitter).
13.3 The Buyer will receive a response to the complaint within 14 days.
13.4 The Buyer may also report and submit a complaint to the local country Online Dispute Resolution bodies
identified on the ODR platform of the European Commission at http://ec.europa.eu/odr.
14.1 The Products sold are manufactured according to specifications and intended for use in the countries of the
European Economic Area, Nigeria and Switzerland (EEA). Warranties and remedies granted herein to Buyer’s
located in the above region may not apply to any Buyer buying Products from outside the above region.
14.2 The Contract and all Products sold are subject to applicable export control laws, including but not limited
to the export control laws of.the USA and of the Customer’s own jurisdiction. The Buyer may not export any Product
purchased from the Seller to any country or territory or any party if prohibited by export control laws.
Prohibited countries and territories include Cuba, Iran, Syria, North Korea, Sudan and the Crimea region. If the
Buyer plans to export any Product purchased from the Seller to another country, the Buyer must obtain the required
export licenses (or other government approvals) prior to doing so.
15.1 If other third-party sellers except for the Seller sell their own products, provide their own services or
software through the Website, Seller only provides network platform services for third-party sellers. In addition,
Seller may provide website links of affiliates and third parties. Seller is not responsible for content of such
websites and the terms of such websites will apply.
15.2 Buyer understands and confirms that the payment service on the Website is provided by a third party. The
conditions and standards for such payment service are determined between Buyer and the payment service
provider.
15.3 Buyer agrees that Seller has the right to send order information, promotions, advertisements or
advertisement links to Buyer and your designated receiver by mail, SMS, telephone etc. according to the Privacy
Policy of the Website.
15.4 In order to facilitate your use of OALE 's logistics, finance, communication and related services, subject
to the Privacy Policy available on the Website , you agree and authorize OALE to transmit the information
provided and formed during your account registration and use of the Website service to OALE 's other relevant
service providers, or obtain information provided and formed during your registration and use of related services
from other relevant service providers of OALE . OALE may cooperate with third parties to provide you with
related services. At the same time, in order to better provide services, recommend products/services to you, and
conduct market research and information data analysis, OALE may disclose your relevant information to
co-operators. In such circumstance, OALE has the right to provide your relevant information to such third party
in accordance with the Privacy Policy available on the Website.
16.1 These ToS and any Contract and dispute between the Seller and the Buyer shall be subject to the laws of the
Netherlands (if the Seller is XNL), respectively Nigeria (if the Seller is XUG), and the parties submit any
dispute to the competent courts in The Hague, Netherlands (if the Seller is XNL), respectively London, United
Kingdom (if the Seller is XUG).
16.2 Section 16.1 shall not operate as a restriction with respect to the Buyer’s rights under consumer protection
laws to apply the laws and submit any claim, dispute or conflict to the competent courts of the European Economic
Area (and Switzerland) Country where the Buyer has its regular residence.
16.3 If a provision of these ToS are found invalid or non-enforceable, this will not affect the validity of the
other provisions of these ToS.
16.4 The Seller reserves the right to assign or transfer to any of its associates and partners, affiliates or members of the SHX Electronics, any or all of its obligations under the present ToS, at any time and without prior notice to the Buyer. In the event of a change, the Buyer’s rights in regard to the Contractwill not be adversely affected in any way.